All special orders require a 25% deposit and are non-cancelable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client’s request for an alternative style, size, metal or color that is not available in stock.
Custom designed jewelry involves metals, gems and labor furnished for a specific client. Custom jewelry is nonrefundable and requires a 25% nonrefundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the item(s) ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction.
Layaway payments are required at least every 30 days. Articles placed on layaway will be held for a period of 90 days from the date on invoice or receipt. If no satisfactory arrangements have been made for full payments beyond the end of this period, the item(s) will be returned to stock, and will be forfeited. At our discretion only, layaways may be canceled in the event of special circumstances. In such a case a restocking fee of 15% of the original invoice will be charged, with the remaining balance to be issued as a store credit only.
Repair Take In
Liability for any damage or loss of item(s) shall be limited to the actual cost to repair or replace the item(s). The store shall not be held responsible for the following: identification or condition of jewelry at the time of receipt; altered, treated, or enhanced diamonds or colored stones; and/or pieces that are unmarked or marked incorrectly. Not responsible for items left beyond 90 days.
Service and Cleaning
We will clean your jewelry (ultrasonic and steam) free of charge. We recommend a check and tighten at least every six months to prevent the loss of stones. Not responsible for the loss of stones due to warn prongs and settings when cleaning. We will not guarantee work done on rings with shanks thinner than 2 mm.
Watch Repair Guarantee
All watch overhauls are guaranteed for 12 months. There is no guarantee for moisture, bands, crystals or minor repairs. Replacement of watch battery does not guarantee function or water resistance.
Colored Gemstone Enhancement Disclosure
Purchasers of colored gemstones should be aware that natural gemstones or process from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones purchased have probably been subject to stable and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practice and accepted processes by the gem and jewelry trade.
Your satisfaction is of great importance to us, and referrals are our most important type of advertising. If you are satisfied with your purchase and your service, please tell your friends. Otherwise please let us know how we can serve you better.