FAQ
Frequently Asked Questions
Whether you’re planning a custom piece, bringing in a repair, or simply have a question about your jewelry, we’re happy to help. Here are answers to some of the questions we hear most often.
CUSTOM JEWELRY & DESIGN
Do you offer custom-made jewelry?
Yes. Custom jewelry is at the heart of what we do. David works directly with clients to design and handcraft one-of-a-kind pieces in our Fayetteville workshop. We can begin with an idea, a stone, an existing piece of jewelry, or simply a conversation about what you’re looking for.
Can you redesign jewelry I already own?
Absolutely. Existing jewelry, family pieces, and heirlooms can often be redesigned into something that better fits your style while preserving the materials or sentimental elements that matter to you. Bring your pieces with you to your design consultation and we can discuss what is possible.
What metals do you work with?
We work primarily in sterling silver, gold and platinum, including yellow, white and rose gold. Because each project is different, we’ll help you choose the metal that makes the most sense for the design, durability, wear and budget.
How long does custom jewelry take?
Timing depends on the complexity of the design, stone and material availability, and our current workshop schedule. Most custom projects take several weeks from finalized design to completion. We’ll give you a more specific timeline during your consultation.
REPAIRS, SIZING & CARE
Do you repair jewelry?
Yes. We handle a wide range of jewelry repairs in our Fayetteville workshop, including broken chains, clasp replacement, prong repair, stone replacement, soldering, and other restoration work. We’ll inspect the piece first and discuss the recommended repair with you.
Can you resize my ring?
Can you resize my ring?
In many cases, yes. We size rings in sterling silver, gold, and platinum. The ability to resize—and how much a ring can safely be sized—depends on its construction, stones, and condition.
Can you restore or repair heirloom jewelry?
Yes. We regularly work with older and sentimental pieces. We’ll evaluate the jewelry before beginning work and discuss what can be repaired, restored, or preserved while maintaining the character of the original piece.
Do you clean and inspect jewelry?
Yes. We offer complimentary cleaning and inspection of jewelry in store. We can check stones, prongs, clasps, and other areas for wear and let you know if we see anything that should be addressed.
DIAMONDS, GEMSTONES & APPRAISALS
What is the difference between natural and lab-grown diamonds?
Natural diamonds form within the earth over billions of years, while lab-grown diamonds are created in a controlled environment using technology that replicates the conditions under which diamonds form. Both are diamonds and have essentially the same chemical and physical properties. We can help you compare the differences in origin, rarity, price, and long-term considerations when choosing the right stone for you.
Do you sell lab-grown diamonds?
We primarily work with natural diamonds, but lab-grown diamonds are available by request through our suppliers. We’re happy to source and work with either depending on your preferences and budget.
Are your diamonds certified?
Many of the diamonds we source are accompanied by an independent grading report from laboratories such as GIA. Not every diamond requires or has a grading report, particularly smaller stones. We’ll clearly explain the documentation available for any diamond you’re considering.
Can you help me choose a diamond or gemstone?
Absolutely. We can source diamonds and colored gemstones based on the size, shape, color, quality, origin, and budget you have in mind. You don’t need to know exactly what you’re looking for before coming in—that’s part of what we’re here to help with.
APPRAISALS & INSURANCE.
Do you offer jewelry appraisals?
Yes. We provide detailed jewelry appraisals for insurance and documentation purposes. We can appraise pieces purchased from us as well as jewelry purchased or inherited elsewhere.
Do I need an appointment for an appraisal?
For larger collections or pieces that may require additional research, we recommend contacting us ahead of time. For individual pieces, you’re welcome to bring them into the store and we can discuss what will be needed.
How often should I have my jewelry appraisal updated?
Insurance values can change as the prices of precious metals, diamonds, and gemstones change. We generally recommend checking with your insurance provider about their requirements and having older appraisals reviewed periodically to make sure the documented value is still appropriate.
What information is included in an appraisal?
Our appraisals include a detailed description of the piece, including the metal, gemstones or diamonds, measurements, identifying characteristics, and an estimated replacement value when applicable. Photographs are also included for documentation.
Still have a question?
Whether you’re planning a custom piece, need a repair, or have questions about jewelry you already own, we’re happy to help.