Terms & Conditions of Sale

Exchanges & Returns

David Adams exists to satisfy our customers. Unless otherwise specified below, your purchase may be exchanged or refunded within 10 days from the original purchase date when accompanied by the sales slip. Exchanges are permitted within 30 days of purchase. The item must be unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable.

Special Orders

We regret that special orders are not returnable, and that no refund or exchange can be made. All special orders require a 25% nonrefundable deposit. A special order includes any jewelry, gemstone, watch, or gift item ordered or altered at the client’s request.

Custom Work

Custom designed jewlry involves metal, gems, and labor furnished by David Adams for a specific client. As such, all custom jewelry is nonrefundable, and requires a 25% nonrefundable deposit before the work begins. Every effort is made by David Adams to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing or texturing, will gladly be made by David Adams to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.

Layaways

Most items may be put on layaway for a maximum of 90 days with a minimum deposit of 25%. There must be monthly payment activity and the item must be paid for in full by the end of the layaway period. Canceled layaways are subject to a 20% restocking fee, with the remaining balance to be issued as a store credit. Completed layaways are not returnable or exchangeable.

Diamond Disclosure

The diamonds in all David Adams pieces have been purchased from legitimate sources not involved in funding conflict in compliance with the United Nations resolutions. David Adams hereby guarantees that these diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

Diamond Upgrade Policy

Any single diamond purchased from David Adams may be traded in for credit for the original purchase price on any future single diamond purchase upon meeting the following conditions:

  1. The diamond must be in the same condition as at the time of purchase and must be accompanied by any reports and/or certificates.
  2. The new diamond selection must be at least 1/2 carat larger and of equal or higher clarity and color.